![]() Huh? I go into all the details at the complaint site if you feel you want more detail. She never called, and instead posted a negative review the next day. I won't go any further as I think you all get the point, but I did ask that she get hold of us when she would be home, and we would come out and take care of her. I would think this would be appreciated! She got very, very off the charts angry, and I suggested maybe we should just table the service call before one of us said something we would regret later as I don’t appreciate being talked to the way she was. We have a strict policy that we will not enter a home if a parent isn’t present. I was told she wouldn’t be there, but that her kids would be. The morning of the service call, I asked for her address as I knew they had moved since we delivered the game. This one is so frustrating as we thought we were doing the right thing! We were set to go repair a woman’s considerably out of warranty game at no charge. But still, it has concerned a few people and I felt we should address it. Saying we sell “old broken down junk”, we suspect it’s a troll posting. If you find the review, you’ll see all this. It was way, way out of warranty based on the date he is saying it was bought, but just so people know, we posted that if he would contact us, we would send him a new board for free, and he didn’t even need to send his back. But, assuming he’s for real, let me say this: we offered to send him a brand new board for a very old system he claims he has. I couldn't tell you why they won't just let us take are of them.makes no sense to us either! I guess after delivering hundreds of games to folks, a business is bound to run into a few unexplainable issues with the public.Ī gentleman claims we would not service his game, and that we sell “old broken down junk.” If we did, I wonder how he would know that? And yes, if a client wants a vintage game, restored by us, it's used by nature but it's also what they asked for! All our multi games are custom built and brand new, so his comment wouldn't even apply to what he bought. I know people are busy, so let me just briefly address them…if you have seen them, you will likely know which response goes with which comment, and I have addressed them on the web sites they reside, along with free remedies that neither have taken us up on. But, there is sits so I have to address it. We really do try! Two of the three are really, really unfair and the third ended up being as I thought….an obvious scam after the fact. It’s three too many, but may I point out that I think that’s a pretty nice track record, even if the complaints were legitimate. I know of three negative reviews/comments. You might need your game fixed 5, 10 or 20 years from now and you have to trust who you buy from. We certainly have nothing to hide, and it's totally fair that people ask. So, I thought I would just openly put it out here on our site. Hello Folks! Before the fun of seeing all our fun toys, may I address something openly? I’ve had a few calls from people who wanted to order, but also wanted me to address a couple negative “reviews” that are floating around out there (there are good one’s too)! For being in business over 30 years, I'm so proud to say, we have very few negative comments! I'm so grateful that each time I explained what happened, the few that have asked did order from us. Please read this first, so you can see how important ![]() A QUICK NOTE REGARDING COMPLAINTS/REVIEWS, SINCE SOME PEOPLE ![]()
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